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Looking to reduce costs and improve efficiency, The North Carolina Farm Bureau Mutual Insurance Company, Inc. (NCFB), one of the leading domestic property and casualty insurers in the nation, turned to Clear Technology to upgrade its backoffice systems and processes.
Instead of ripping and replacing NCFB’s entire legacy system, Clear leveraged the company’s “best practices” and automated the time consuming manual processes including new business, reissues, rewrites, cancels, and changes.
The results were astounding. New applications now process in three days instead of three weeks; policy handlers can be fully trained in just two days; and processing errors were virtually eliminated.
With the dramatic productivity and efficiency improvements Clear delivered, NCFB was able to grow market share and double productivity without increasing staff or labor costs.