Technical Support Engineer

Position Summary

Apply systems analysis techniques and procedures, including consulting with useres, to determine software functional specifications while identifying and resolving technical issues for internal and external customers.

Essential Duties/Responsibilities

· Provide technical support to Identify and resolve technical issues for customers. This includes both internal and external customer

· Answer customer support related issues

· Work with development to resolve customer support issues.

· Perform other duties as required or assigned which are reasonably within the scope of the duties listed above.

Required Education, Experience and Abilities
· Bachelor's degree in Computer Science or Information Technology.

· Win 2000, 2003, XP Linux and AIX.

· J2EE (experienced user).

· JBoss and Websphere (experienced user).

· Experienced DB2 user.

· Oracle experience a plus.

· Programming experience (J2EE a plus).

· Working Knowledge of Microsoft .Net and MSSQL 2000, 2003 & TSQL.

· Knowledge of VB6 or above.

· Knowledge of Eclipse.

· Networking skills a plus.

· Strong background working with various networking systems.

· Excellent trouble shooting and problems solving skills.

· Ability to trouble shoot complex and technical problems on a variety of platforms.

· Strong communication skills (verbal and written).

· Customer support skills and a good understanding of customer care.

· Ability to build and maintain customer loyalty.

· Maintain positive relationships within a team environment.

· Consistent follow-through and thorough documentation a must.

· Ability to learn new technologies quickly.

· Minimum of two years technical help-desk experience required.

Desired Characteristics

· Professional appearance and attitude.

· Ability to respond effectively under pressure.

· Ability to communicate amongst many different levels.