The Clear Difference
ClearPATH ™ - Our Unique 'Clear the Desk' Methodology
ClearPATH ™ - Our proprietary implementation methodology was specifically designed to capture client-specific nuances of complex, case handling operations.
Most implementation methodologies are process centric and concentrate on moving work from person to person with the intention of filling the workflow pipeline by loading up an employee's desk. The ClearPATH™ methodology utilizes a better, people-centric approach. So not only do our solutions enable you to handle significantly greater workloads, but by programming in a people-centric thought process, we can also help your staffers move the work through faster to clear their desks.
We get straight down to business - The ClearPATH™ methodology is focused on capturing the details of how your highest performing employees actually get their work done. Traditional methods would need to capture the entire scope of the requirements, including the 100's of case handling, process and workflow functions already included in each of our solutions. So, collecting and analyzing your case-handling operations is much faster and requires far fewer resources.
We use business terminology - The ClearPATH™ methodology uses the same business terminology that your existing staff use to describe their work. With a shared vocabulary your employees can easily validate the processes and procedures for completeness and correctness before implementation begins.
Watching what really happens - A key element of our methodology is that it employs a proven process to carefully observe your highest performing employees on-the-job. This methodology aids the collection of detailed information on exactly how your staff does their job. It parses it down to such work attributes as timing, frequency and quality metrics which are invaluable to determining where your staff is spending most of their time and inducing the most errors.
We incorporate current state-based best practices - a highly detailed current-state best practice model is used as the initial basis for your implementation. This pragmatic approach successfully captures all the current business strategies of your best performing staffers, as well as the specifics of your existing core systems. With minimal disruption we can automate large tracts of seemingly complex processes, and so generate real production metrics as the basis for constructive, continuous change.
Our implementations are driven by value -The ClearPATH™ methodology liberates your staff from performing repetitive clerical tasks and activities by identifying and shifting them to software. The ClearPATH™ approach also decides which manual activities to maintain indefinitely, and flags beneficial, yet lower-priority activities for future project phases of automation. This approach ensures you receive the maximum benefits, at the least cost in the shortest time frame.
